Tin Pan Bakery & Managing the Front Lines

Today’s Maine Sunday Telegram includes an article about Tin Pan Bakery owner Elise Richter,

Like many other small, independent business people in this pandemic year, Elise Richer is tired.

She has been forced to rethink many aspects of her homey Tin Pan Bakery in the Nasons Corner neighborhood of Portland, from its packaging and pricing, retail sales and recipes to its menu options and online ordering system.

and an article about managing front of house customer relations during a pandemic.

Four years later, owners and managers across Maine find themselves getting involved in their businesses in a more visible way. They still pitch in behind the scenes, but these days, their skills (and authority) are being marshaled to help waitstaff, bartenders, bussers and hosts (collectively called the “front of house”) navigate the choppy waters of pandemic-era customer service.

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