Service and Food Up, Tips Down

Portland Daily Sun columnist Natalie Ladd has written about a night when everything went well . . . except the tips.

So why were the tip so overwhelmingly bad?

It stands to reason there should be a direct correlation between customer satisfaction with the big three: Food, Atmosphere and Service (FAT) and a handsome gratuity. Typically that’s how it plays out, but that night, I just couldn’t figure what was going awry. There was the paper napkin upon which somebody wrote, “Fantastic Service! We had a great time,” and left a little over ten percent of their check.