Mainebiz has published an interview with Nathan Hann, CBD’s Director of Training,
MB: On the retail side, what’s the first thing you teach people?
NH: It’s still a work in progress, but right now we’re doing the espresso fundamentals class. It’s a three-hour class where they’re introduced to the machine and overall cleanliness and upkeep. Then we migrate into espresso and milk texturing and then constructing of the drink. We do that for wholesale accounts as well. It’s a long process that goes for weeks to make sure they’re ready.