Interview with Kelly Nelson

Shift Drinks has published a Q & A with Kelly Nelson from Piccolo.

Can you talk a bit about the relationship between a guest and someone who works in the front of the house?
…I have always seen it as a performance as I used to dance and act and my personality is distinct and strong. I found that over the years, I have come to be able to read what the customer wants. You gauge what is pleasurable for the diner and you can then provide whatever service you think would be best for them. Sometimes that means leaving them alone entirely. You give them their food, make sure everything is perfect, and you are a ghost. To the other extreme, you become part of the experience by performing and engaging them in discussion of food and drink. It becomes a full circle of experience between the human interaction and the pleasures of well-paired food and alcohol.